Social Groups Influence Teens Almost as Much as Family Groups

Found on: http://under30ceo.com/are-you-addicted-to-social-media/Young People Identify With an Online Community Almost as Strongly as With Their Own Family

ScienceDaily (Aug. 23, 2010) — Teenage online community users feel part of their online community almost as much as they feel part of their own family.

An international study of the users of teenage online community Habbo reveals that users identify more strongly with the online community than with their neighbourhood or offline hobby group. The study is based on a survey with 4299 respondents from United Kingdom, Spain and Japan. All three nationalities yielded similar results.

The study was authored by Dr. Vili Lehdonvirta, a researcher at the Helsinki Institute for Information Technology HIIT (currently a visiting scholar at the University of Tokyo), and Professor Pekka Räsänen from the University of Turku, Finland.

The authors point out that peer groups are important for the development of adolescents’ identity and values. The study addresses the question of whether online groups are standing in for traditional peer groups that are thought to be weakening in some developed countries. The results confirm that online groups can act as strong psychological anchoring points for their members. The authors conclude that games, social networking sites and other online hangouts should be seen as crucial contexts for today’s youths’ identification and socialisation experiences.

The results also suggest that in relatively young information societies such as Spain, online groups are more often “virtual communities” consisting of relative strangers. In mature information societies such as Japan, online groups are more likely to be a way of keeping in touch with family and friends. This may influence the experiences that youth receive from online groups in different countries.

The study, titled “How do young people identify with online and offline peer groups? A comparison between United Kingdom, Spain and Japan,” is published by the Journal of Youth Studies, the leading international scholarly journal focusing on youth research.

Habbo is a popular teenage virtual world developed by Sulake Corporation. It has 15 million monthly unique visitors from over 150 countries, according to Sulake. The site is available in 11 local language versions and recently celebrated its 10th anniversary. 90 percent of Habbo users are between 13 and 18 years old

Article: http://www.sciencedaily.com/releases/2010/08/100823080820.htm

The Quality of Your Site = The Quality of Your Company

 We’ve heard it all before.  Your website is often the first contact a potential customer has with your company.  Here are five studies that confirm the importance of that first encounter and the effect your site’s quality has on your brand.

Perception is Everything

“Testing of our model shows that the most important constructs for increasing initial trust in our experimental context are branding and website quality.”
Journal of Management Information Systems (JMIS), Vol. 24, No. 4, pp. 199-224

“Retail brand trust, off-line patronage, clothing involvement and two factors of website quality (usability and information quality, visual appeal and image) were found to significantly influence online apparel shopping intention. ”
Influences of retail brand trust, off-line patronage, clothing involvement and website quality on online apparel shopping intention

“The hypotheses predicted that IT-mediated signals of quality, coupled with expectations and attitude, would affect a consumer’s perception of organizational quality and influence their behavioral intention (i.e., whether or not they would do business with the organization). Results from this study indicate that students expected more from the websites  of IT proficient organizations and were more accepting of websites from organizations with a low IT proficiency. These results further develop signaling theory and have significant implications for IT-proficient organizations that must meet a higher standard when creating a website. Such an organization may unknowingly send a signal of low quality if consumers believe its website does not meet expectations.”
Investigating IT Proficiency and Website Characteristics as Signals of Quality: Guilt by Association?

“A survey of 701 eBay users is conducted which compares the price premiums of two nearly identical online auction businesses, one that has online auction listings with a perceived high quality and the other that has substantially lower perceived quality. Results of this study indicate that website quality can explain 49% of the variation in the trust for eBay sellers. In fact, it shows that sellers with good website quality are all perceived to be equally trustworthy regardless of their eBay reputation; whereas sellers with poor website quality are not perceived to be trustworthy even if they have a high eBay reputation score. The results also show that the trust resulting from increased website quality increases intention to transact and results in price premiums of 12% (on average) for sellers with higher quality listings.”
Journal Electronic Commerce Research Published online: 24 February 2010

“This study concludes that website information quality is the most important factor in enhancing relationship length, while website system quality and service quality contribute a lot to relationship depth and breadth.”
Total Quality Management & Business Excellence, Volume 20, Issue 9 2009 , pages 971 – 988

“Website quality has a direct positive impact on the satisfaction dimension of relationship quality; (2) satisfaction dimension has a direct positive impact on both trust and commitment dimensions”
The Impact of Website and Offline Quality on Relationship Quality

Everything You Need to Know About Social Media (and How to Show It)

The Ultimate List: 300+ Social Media StatisticsThe good folks at Hubspot have put together a fantastic collection of data surrounding social media adoption,usage, and impact on business.  The Ultimate List: 300+ Social Media Statistics.  The amount of data is amazing, and it’s not presented as a sea of numbers or menu of reports. What they’ve gathered are some really cool, and quality, infographics and short videos that can help you really tell a story. It looks like a lot of this stuff is slide ready for your presentations too.

Here are a few of the presentations offered.

Check out the full list here:  The Ultimate List: 300+ Social Media Statistics